FAQ's

I have never insured my pet, why do I need to?

Rising veterinary costs can make a trip to the vet a costly one, the average vet bill is over £254 (based on claims received by Petwise in 2009) and more serious treatment can be considerably more. Insuring your pet is therefore a sensible move with the added peace of mind of knowing you are covered for any damage or injury your pet might cause another person.

What should I do if I need to claim?

Petwise make it a very simple process. Simply call us on 0844 335 1203 and we will take the details over the telephone. We send you a pre-printed claim form for your signature and if you prefer we settle the bill directly with the vet.

Is there any advantage to paying my premiums monthly by Direct Debit?

Yes, not only does it break your premium down into very affordable payments, it has a 0% APR, that means no interest to pay whatsoever! The annual premium is simply divided equally over 12 months. When your policy falls due for renewal you can relax in the knowledge that cover will continue unless you advise us otherwise.

What is cover for ongoing conditions?

Many pet insurers limit cover for ongoing conditions for only 12 months. At Petwise we recognise that some illnesses may go on beyond that. Our policy will continue to cover your pet, up to the policy limit, for ongoing claims subject to cover remaining in force and payment of premium.

Calls from a BT landline during off-peak hours are around 7p per minute. Calls at other times and from different service providers, including mobiles, may vary. Calls may be recorded for training and monitoring purposes.